What is ISO/IEC 20000 IT Service Management System?.
ISO/IEC 20000 is the first internationally recognised standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 outlines requirements for developing and implementing an IT management system; and ISO/IEC 20000-2 explains best practice for service management. The standard outlines how to implement IT services that are driven by and support business objectives – rather than just technology needs. Both parts of the standard have been revised to support ITIL which include ITIL process and ITIL framework – showing you how to increase capacity and performance.
Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime. ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.
Benefits of ISO 20000-1 certified :
- Achieve international best practice standards of IT management
- It provides a Service Management Framework.
- It helps in the improvement of Service Delivery.
- It helps in the continuous improvement through measurement
- Service Deliveries are more consistent, cost-effective with predicted outcomes in most cases.
- Help in the migration of IT Driven environment to Business Goals Driven environments
- Helps in the Risk Assessment and Mitigation activities
- Already trusted by organizations across the globe.
- More customer confidence means more businessed organization
- ISO/IEC 2000 is compatible with ITIL to support continual improvement
